OhNo! Mobile Computer Repairs

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How to find your computer details.

The following is a guide to help you locate the make and model details and operating system information specific to your particular computer. This information can help us greatly should you require a quote for a hardware upgrade or repair.

Any additional information you can provide, such as a product serial number, service tag or express service code (Dell computers), Windows or Apple operating system version may also be helpful and can speed up the time it takes to prepare a quote for you.

 

Finding your Windows version and product key.

PC users will in most cases be using one of the Microsoft Windows operating systems. Your Windows 25 character product key and Windows product version is often located on a sticker on your computer case and will look similar to the following image.(The actual look may differ depending on your Windows version)

Windows product key and version information.

If you do not see a Windows product sticker on your computer case, this information can also be found on your Windows CD/DVD jewel case or in the documentation shipped with your machine.

Your Windows version and service pack information (does not show your product key) can be viewed by navigating to the control panel, finding the help menu on the top menu bar and selecting About Windows.

About Windows Information Box.

Finding your Apple OS X version and detailed hardware information

The easiest way to find your current installed OS X version is to start your Mac, navigate to the Apple icon in the finder and select the About this Mac menu item. This will display the installed OS X version which is typically displayed using the following format (10.x.x)

About this Mac dialog box.

Clicking the More Info button in this window will load the system pro-filer application providing extra information on your Mac including, installed memory, system devices and other useful information on your Mac.

The OS X version is also displayed on the OS X install DVD or CD included with your Mac and on any OS X upgrades you may have purchased.

Finding your Desktop PC's model number,service tag or serial number

If your PC was built by a commercial company (HP, Compaq, Dell, Acer etc) you should find your make, model and serial number in one of the following locations:

  • The rear panel of your PC typically displayed on a sticker near the Windows product key information.
  • The front panel under or near the manufacturers name (EG: Dell Dimension 3100)
  • The side panel of your PC.
  • In the documentation that shipped with your computer or in the product manual.
  • Displayed in the computers BIOS accessed by pressing F8, F2 or DEL when starting your machine. The exact key depends on the manufacturer but is displayed briefly when your machine starts up.
  • Dell computers often display a service tag or express service code on the computer case. You can often find your exact model details using this code on the Dell website.

Custom built desktop PC's may not display this information, in this case you may need to check with the supplier of your particular machine for details or have us take a look before preparing a quote.

Finding your Notebook PC's model, service tag or serial number

Notebook PC's owners can often find the make and model information in the following locations.

  • On the underside of your notebook typically located near (and not to be confused with) the Windows product key and Windows version information sticker mentioned above.
  • The top panel, printed above the keyboard and near the manufacturers name (EG: Dell Inspiron 8600, HP DV2000). Note that this information only indicates the notebook series in most cases. We may also require the product serial number or exact model number.
  • In the documentation that shipped with your notebook or in the product manual.
  • Displayed in the computers BIOS accessed by pressing F2 or DEL when starting your machine. The exact key depends on the manufacturer but this key is displayed briefly when your machine starts up.
  • Dell computers often display a service tag or express service code on the computer case. You can often find your exact model details, installed hardware and software by entering this code on the Dell website.
Computer product information example

Most manufacturers will display one or all of the following details, although the look and layout of the service tag will differ between manufacturers.

  • 1. The Product Name, which can also be found on the front of your computer, is not accurate information for either the Series or the Model, it is usually a brand name for an entire set of series and models.
  • 2. Product serial number and part number - This is the correct identifier for your notebook or desktop computer as usually requested for insurance quotes.
  • 3. Product model number - This is the correct identifier for your model in most cases.

Finding your Apple serial number and product code.

Your Apple product code can be located in a number of places depending on the model, the Apple product code is prefixed by the letter A followed by 4 numbers (A1120, A1208 for example).

In general the product code and serial number are found in one of the following locations.

  • iMac (Intel and Power PC) - Printed on the lower pane of the iMac stand. Some models only show accurate product code information inside the iMac computer case. We recommend visiting the Apple website for more information.
  • MacBook - Usually printed on the bottom case but older models may have the details inside the battery bay visible when the battery is removed.
  • MacBook Pro - Found printed on the bottom case or often in the battery bay visible with the battery removed. On newer Macbooks / Macbook Pros with non-remove able batteries the product code and serial number can be found on a small grey panel on the bottom case.
  • MacPro - The serial number and product code is found either on the back panel near the rear connectors or behind the side panel on the lower edge.
  • iBook, Power Book G4 - The product code and serial number is found either on the lower case, inside the battery bay or under the keyboard. We recommend visiting the Apple website if for accurate details if you cannot locate it easily.
  • In Software - Most Mac computers will display the serial number and OS X version in the About this mac window from within OS X. Navigate to the Apple icon in the finder and select About this mac from the menu.

For more accurate details we recommend visiting the Apple website for exact details on where to find your product code or contact us for more information.

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