FAQ

A: Yes we can repair just about every Apple device from iMacs to Macbook pros, Macbook Air, iPads, and Apple Watch from old to new. We specialize in liquid spill repairs, component level repairs , trackpad and keyboard repairs and screen repairs. We have a large collection of hard to find parts for older models in stock. We were the first company in Christchurch to offer such repairs.

No. We try very hard to provide a fee diagnostic and assessment if dropped into our work shop. We do however reserve the right to charge a fair disassembly or advanced diagnostic  free for repairs that require additional work to get to the bottom of the issue. We will let you know if a moderate fee applies in advance.

We don’t use an hourly pricing structure for our workshop repairs. We offer free asessments where possible and accurate quotes given prior to the repair to avoid nasty surprises. If advanced diagnosis or disassembly is required to solve your issue we will let you know and a $86.25 inc GST fee may apply which is aborbed into the final price if you choose to repair. 

We have mobile EFT-POS both in store and our mobile vehicles. Mastercard , Visa  and Debit cards with all major EFT-POS cards accepted. Cash and prior bank transfer before collection of your repaired device is also just fine. We also offer Afterpay as another payment option.

We have two services areas. One is our home base which is in West Melton and the second is our main workshop which is located in Sydenham Christchurch. Our standard onsite call out or collection area is covers West Melton and Rolleston and aproximately 12 km from our our Christchurch workshop which covers most of Christchurch without additional surcharge. Our service map shows this here.

YES. We accept mail-in repairs for a number of repairs. Don’t forget for software related issues we have a fantastic remote access service that may also suit. Just contact us prior to sending and we will try our best to help.

The price entirely depends on the exact make and model of laptop. There are many factors that affect the price so we ask you provide us with the serial number or model details so we can provide an accurate quote. We have a number of used screens in stock and can source even hard to find screens from our various suppliers.

Yes. Our workmanship is backed by our Ohno customer satisfaction guarrentee which covers the repair for 30 days. All new parts typically have anywhere from 3 months to 12 months return to base replacement warranty. Used parts are backed by a 30 day warranty. 

Yes. We are happy to assist at those times when you need expert help the most. Just call us for the fastest response. Urgent or outside our normal call out hours will attract a 25% surcharge which applies to labor only. 

Yes. If you are unable to drop in your device we are happy to collect and deliver back to you. The surcharge depends on location. We will happily quote in advance!

No. All our repairs are done in-house and do not send your device to any other repair agent for repair. This keeps costs down and reduces your risk. Should we have a repair that we feel is best done by another company we will directly connect you to them. In some cases for example hard drive data recovery requires advanced tools and expertise so we are happy assist to provide a solution that works for you.

YES! We have and have always offered from email and phone support.  Ask any question you like no obligation and no stress.

Yes. We in many cases we can make use of old devices either for parts or repaired and gifted to charity. We like to make use. ofas much old tech as we can! Contact us first to make sure we have the room in our shop.

We really love to fix things! however sometimes it just doesn’t make sense for older devices or serious damage. We never waste your time or money and will give you all of the options in advanced.

No. We are not Apple authorised and to be brutally honest unless you require warranty repairs the advantage we can offer is often Apple authorised repair agents are tied to Apples restrictive policys which limits the scope and yypes of repairs they are able to offer. For example in the event of a liquid spill, options for repair would be very limited and would essentially be a pricey repair or replacement of the device itself. We are one of the few repair companies who have the tools and knowledge to perform component level repairs the right way. And no cleaning alone is not enough to repair modern devices. We offer the same parts quality and warranty provided by Apple authorised repairers.

Yes and No. If your Apple device is still under warranty we recommend having your device repaired by an Apple authorised repair agent unless you need it performed quickly or the damage would void your warranty anyway such as liquid or impact damage. It is a complete myth that 3rd party repair companies will perform inferior work or offer poor service or parts. We have frankly seen more than a few examples of so called Apple authorised repairs and advice that was well below par. Shop around and read honest reviews.